We are registered with the Care Quality Commission.
All our staff standards are based upon the National Occupational Standards for the care industry and include Enhanced Criminal Records Bureau (CRB) disclosures.
We examine our operations constantly to ensure we are successfully achieving our stated aims and purposes and always welcome, and react to, feedback from you and your family.
All our care staff are members of the local community, highly trained, motivated and respectful of your privacy.
PERSONAL CARE INCLUDES ASSISTANCE WITH:
- Dressing & Undressing
- Bathing, showering, washing, shaving, nail trimming, oral care
- Assistance getting in/out of bed
- Helping you to eat and drink
- Assistance with toilet needs, continence care
- Prompting and assisting with medication
- Day & Night sitting
- Companionship
- Support towards the end of life
- Preparing & cooking meals
- Cleaning, dusting & vacuuming
- Laundry & ironing
- Making or changing your bed
- Feeding, cleaning & exercising pets
- Shopping, pension collection & prescriptions
- Managing Social Services support/form filling
- Banking & paying service bills
- Escorting you to appointments, shopping or social activities
All our care packages are specifically tailored to the individual client. Visits can vary in length of time and one or more visits can be made throughout the day – from one day to seven days a week.
HOW WE WORK
INITIAL REFERRAL
Whether you have been referred to us by the Social Services Department or have come to us direct, information about you will be dealt with sensitively and in confidence. Prior to providing any services we will need to understand more about you and be sure that our services are suitable for your needs.
ASSESSING YOUR NEEDS
If you have been referred to us via the Social Services Department, they will provide us with a summary of your requirements called a Needs Assessment. If you have approached us directly, one of our specially trained staff will carry out this assessment which is client-focused and individual to your need.
SERVICE USER CARE PLAN
Having assessed your needs, we will prepare a Service User Care Plan for the care we expect to deliver. This will outline the services we will provide with details such as times of visits, special tasks to be performed, and the general objectives of the care provision.
REASSESSING & REVIEW
Over time, your needs may change. You may need more or less care, the type or pattern of service may have to be varied and new risks may become apparent. We will keep your needs under review and take decisions about your care together.